‘Treasures‘ refer to the F&B products merchants post at their discretion to their store page on the app. We call them treasures as part of our message to treasure food. Each of these excess food products originally doomed for the dump ought to be treasured like treasure.
common customer curiosities
1. What are ‘treasures‘ and why is the app full of references to treasures?
2. What is the difference between an ordinary treasure and a ‘steal’ treasure?
An ordinary treasure is made public on a merchant outlet page at any time within a merchant’s operating hours. It can be stored in your treasure chest and must be redeemed within 25 minutes from storing, or less (if it’s in the last 25 minutes of operations). No one can steal your treasure unless you do not arrive within the time limit.
A steal treasure, however, often appears on a merchant outlet page less frequently than ordinary treasures. It cannot be stored in your treasure chest and customers have to steal it as soon as possible at the store, while stocks last (ie a fastest first policy). Someone else might steal your treasure if you do not steal it ASAP.
3. How do I know if a store has treasures at any particular time?
You could turn on your notifications to receive treasure alerts from the store if you are nearby or you could also login to the app to spot the treasures (see Q4).
4. How do I access a particular branch’s outlet page?
There are a couple of ways: (1) From the Home screen, scroll through and click on the Merchant to access their outlet pages. (2) Alternatively, use the “treasure hunt” function and run a search by merchant.
5. What are ‘treatmarks’? How do I access them?
A play on the word ‘trademarks’, treatmarks refer to marking of products as one’s favourites in treatsure. You can treatmark an item when it appears as a treasure, and untreatmark it by clicking the button again. To view your list of treatmarks, simply go to the side drawer and look for the tab labelled ‘treatmarks’.
6. What is this 25-minute time limit? Why is it in place?
For most treasures, there is a 25-minute time limit from the time of storing your treasures into your treasure chest. For example, if you store it at 7pm, you will have up till 7.25pm to redeem it. If not, your treasure will be forfeited and given up to others. The redemption time is based on the app’s clock and it will be reflected with each treasure posting. You can also see the remaining time you have in your treasure chest after storing, so it will be best to be early. This policy brings fairness to both merchants and customers. The 25-minute rule will ensure that people do not irresponsibly hoard the treasure for the entire day.
You are advised to set aside some time buffer and arrive around 15 minutes after storing, so that you will have time to browse your items and pay for them.
7. What are the exceptions to the 25-minute time limit?
There are 2 exceptions. The first is for normal treasures in the last stretch. For instance, if the merchant sets its last redemption timing before closing to be 9.45pm, and you store it at 9.30pm, there will be no 25-minute time limit for that. Your redemption must take place by 9.45pm. A second exception is for steal treasures, which have no time limit but they are dependent on a fastest-first policy of redemption.
8. Is there a limit to how many treasures I can store?
At the moment, we will be limiting each person to one redemption for each treasure. There will however be no limits as to different types of treasures within each outlet (eg. one of each type of treasure in an outlet).
9. Is payment done on the app?
No, payment is done at the store. The app merely stores the treasure for you to redeem. You will have to pay and collect your item at the store.
10. What do I do when I get to the outlet? How do I redeem my treasure?
After you have promptly picked your product at the store and ready to make payment at the counter, you may go to the counter and show your certificate of enjoyment in the treasure chest to the staff.
The staff will provide you with a QR code for scanning and you can click ‘SCAN’ to authenticate the transaction.
11. What if I turn up at the store late or do not show up?
Your treasure will be forfeited if you arrive late or do not show up. Further, we may suspend your account if you repeatedly do not show up to redeem your stored treasures.
12. Can I cancel my stored treasure(s) if I know I will be late or cannot show up?
At the moment, there is no option to cancel your storing. The moment you click ‘STORE‘, we hope you will be committed to redeeming it and it must be within the time limit. It will be unfair to many other customers and the merchants if buyers start cancelling their stored treasures or if customers arrive very late.
We therefore urge you to consider carefully before storing any treasure.